Bilingual Customer Service Representative

Location: 
Fort Smith
Contact this office: 
Fort Smith Career Solutions
Contact Number: 
(479) 785-1000
Shift/Hours: 
M-F 7-4 or 8-5
Pay Rate: 
$12+/hr DOE
Job Description and Requirements: 

Primary Duties and Responsibilities:

  • Interaction with customers concerning their accounts or general policy and procedures either by telephone, electronically, or written communication.
  • Research and evaluate all relevant information through the Customer Information System ad other resources to complete and resolve service requests, inquiries and complaints.
  • Initiating, scheduling and completing all types of customer service orders.
  • Document details regarding customer inquiries and resolutions in accordance to policies and procedures
  • Process applications and forms
  • Interact with customers and other internal departments in order to resolve customer issues

Knowledge, Skills, and Abilities Limited

  • Proper telephone etiquette
  • Bilingual a plus
  • Problem Solving Skills
  • Accurate record keeping
  • Accurate typind and data entry skills
  • Proficiency in Microsoft Office
  • Ability to thrive in a team environment
  • Good listening skills
  • Excellent verbal and written communication skills
  • Ability to work in a fast based environment
  • Ability to maintain composure in stressful situations and manage angry and upset customersin a professional and courteous manner
  • Ability to prioritize tasls
  • Able to solve problems for customers

Shift is M-F 7-4 or 8-5

Pay is $12+ DOE

Job Type: Full-time

Required experience:

  • Customer Service: 2 years

Required language:

  • Spanish